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Errors will be corrected where discovered, and Mayo Clinic reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product / service listed at the incorrect price.

USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. A Mayo Clinic department that has an existing or new business relationship with your company will submit the vendor and contact information to initiate the vendor onboarding process. You are personally liable for any orders that you place or charges that you incur prior to termination.

Mayo Clinic reserves the right to change, suspend, or discontinue all or any aspects of the Site at any time without prior notice.

User-Generated Content, Reviews, Feedback, and other Postings to the Site

If you submit, upload, or post any comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User-Generated Content”), you agree not to provide any User-Generated Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component.

You represent and warrant to Mayo Clinic that you have the legal right and authorization to provide all User-Generated Content to Mayo Clinic for the purposes and Mayo Clinic's use as set forth herein. Mayo Clinic is and shall be under no obligation (1) to maintain any User-Generated Content in confidence; (2) to pay to you any compensation for any User-Generated Content; or (3) to respond to any User-Generated Content.

Mayo Clinic does not regularly review posted User-Generated Content but does reserve the right (but not the obligation) to monitor and edit or remove any User-Generated Content submitted to the Site.

Mayo Clinic and its affiliates take no responsibility and assume no liability for any User-Generated Content submitted by you or any third party.

E-Commerce

Payment. A valid credit card number, expiration date, and card security code is required for all purchases on the Mayo Clinic Store and Mayo Clinic Marketplace.

Doing so will compromise the security of your account.

Order limitations

We reserve the right to reject any order you place with us from the Mayo Clinic Store and Mayo Clinic Marketplace, or to limit quantities on any order, without giving any reason. Working with a group-purchasing organization, Mayo Clinic pursues national contracting opportunities that offer value to all health care facilities in its system.

Current suppliers

To continue as suppliers, companies currently doing business with Mayo Clinic must complete a vendor onboarding process.

These Terms of Use cover the uses for all of this Site, although additional conditions, restrictions, and policies, including the Notice of Privacy Practices (NPP) and the Privacy Policy, posted or referenced on the Site may also apply.

NOT MEDICAL ADVICE

The content, products, and services offered herein are here to educate consumers on health care and medical issues that may affect their daily lives.

All advertising content on Mayo Clinic's health information website or in one of our newsletters is clearly labeled as an advertisement. Additionally, Mayo Clinic shall have no responsibility or liability for information or content posted to the Site from any non-Mayo Clinic affiliated third party.

Limitations of liability

THE USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL MAYO CLINIC BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN.

You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display, and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: you do not alter or modify the materials in any way; you include all applicable notices and disclaimers (including copyright notices); and you do not use the materials in a way that suggests an association with Mayo Clinic or an affiliated Mayo entity.

You grant Mayo Clinic the right to use the name that you submit in connection with any User-Generated Content. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. For more information, see Mayo Clinic Supplier Guidelines.

Product recall notifications 

In the event of a product issue or recall, suppliers should email all notifications to: scmrecalls@mayo.edu.

The U.S.

Food and Drug Administration (FDA) allows recall notices to be sent by email. Paper is no longer required. We will refuse any advertisement that we believe is incompatible with our mission. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Mayo Clinic does not endorse any specific device, durable medical equipment, medication, pharmacy, or pharmacologic product (collectively “Prescription Product”).